2025.acl-long.605@ACL

Total: 1

#1 Can a Single Model Master Both Multi-turn Conversations and Tool Use? CoALM: A Unified Conversational Agentic Language Model [PDF4] [Copy] [Kimi6] [REL]

Authors: Emre Can Acikgoz, Jeremiah Greer, Akul Datta, Ze Yang, William Zeng, Oussama Elachqar, Emmanouil Koukoumidis, Dilek Hakkani-Tür, Gokhan Tur

Large Language Models (LLMs) with API-calling capabilities enabled building effective Language Agents (LA), while also revolutionizing the conventional task-oriented dialogue (TOD) paradigm. However, current approaches face a critical dilemma: TOD systems are often trained on a limited set of target APIs, requiring new data to maintain their quality when interfacing with new services, while LAs are not trained to maintain user intent over multi-turn conversations. Because both robust multi-turn management and advanced function calling are crucial for effective conversational agents, we evaluate these skills on three popular benchmarks: MultiWOZ 2.4 (TOD), BFCL V3 (LA), and API-Bank (LA)—and our analyses reveal that specialized approaches excel in one domain but underperform in the other. To bridge this chasm, we introduce **CoALM** (**C**onversational **A**gentic **L**anguage **M**odel), a unified approach that integrates both conversational and agentic capabilities. We created **CoALM-IT**, a carefully constructed multi-task dataset that interleave multi-turn ReAct reasoning with complex API usage. Using CoALM-IT, we train three models **CoALM 8B**, **CoALM 70B**, and **CoALM 405B**, which outperform top domain-specific models, including GPT-4o, across all three benchmarks. This demonstrates the feasibility of a single model approach for both TOD and LA, setting a new standard for conversational agents.

Subject: ACL.2025 - Long Papers