2025.findings-acl.958@ACL

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#1 MultiChallenge: A Realistic Multi-Turn Conversation Evaluation Benchmark Challenging to Frontier LLMs [PDF] [Copy] [Kimi] [REL]

Authors: Kaustubh Deshpande, Ved Sirdeshmukh, Johannes Baptist Mols, Lifeng Jin, Ed-Yeremai Hernandez-Cardona, Dean Lee, Jeremy Kritz, Willow E. Primack, Summer Yue, Chen Xing

We present MultiChallenge, a pioneering benchmark evaluating large language models (LLMs) on conducting multi-turn conversations with human users, a crucial yet underexamined capability for their applications. MultiChallenge identifies four categories of challenges in multi-turn conversations that are not only common and realistic among current human-LLM interactions, but are also challenging to all current frontier LLMs. All 4 challenges require accurate instruction-following, context allocation, and in-context reasoning at the same time.We also develop LLM as judge with instance-level rubrics to facilitate an automatic evaluation method with fair agreement with experienced human raters. Despite achieving near perfect scores on existing multi-turn evaluation benchmarks, all frontier models have less than 50% accuracy on MultiChallenge, with the top-performing Claude 3.5 Sonnet (October 2024) achieving just a 41.4% average accuracy.

Subject: ACL.2025 - Findings