2025.naacl-industry.72@ACL

Total: 1

#1 Developing a Reliable, Fast, General-Purpose Hallucination Detection and Mitigation Service [PDF1] [Copy] [Kimi] [REL]

Authors: Song Wang, Xun Wang, Jie Mei, Yujia Xie, Si-Qing Chen, Wayne Xiong

Hallucination, a phenomenon where large language models (LLMs) produce output that is factually incorrect or unrelated to the input, is a major challenge for LLM applications that require accuracy and dependability. In this paper, we introduce a reliable and high-speed production system aimed at detecting and rectifying the hallucination issue within LLMs. Our system encompasses named entity recognition (NER), natural language inference (NLI), span-based detection (SBD), and an intricate decision tree-based process to reliably detect a wide range of hallucinations in LLM responses. Furthermore, we have crafted a rewriting mechanism that maintains an optimal mix of precision, response time, and cost-effectiveness. We detail the core elements of our framework and underscore the paramount challenges tied to response time, availability, and performance metrics, which are crucial for real-world deployment of these technologies. Our extensive evaluation, utilizing offline data and live production traffic, confirms the efficacy of our proposed framework and service.

Subject: NAACL.2025 - Industry Track