wang21b@interspeech_2021@ISCA

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#1 Leveraging ASR N-Best in Deep Entity Retrieval [PDF] [Copy] [Kimi1]

Authors: Haoyu Wang ; John Chen ; Majid Laali ; Kevin Durda ; Jeff King ; William Campbell ; Yang Liu

Entity Retrieval (ER) in spoken dialog systems is a task that retrieves entities in a catalog for the entity mentions in user utterances. ER systems are susceptible to upstream errors, with Automatic Speech Recognition (ASR) errors being particularly troublesome. In this work, we propose a robust deep learning based ER system by leveraging ASR N-best hypotheses. Specifically, we evaluate different neural architectures to infuse ASR N-best through an attention mechanism. On 750 hours of audio data taken from live traffic, our best model achieves 11.07% relative error reduction while maintaining the same performance on rejecting out-of-domain ER requests.