Total: 1
Credit card transactions predicted to be fraudulent by automated detection systems are typically handed over to human experts for verification. To limit costs, it is standard practice to select only the most suspicious transactions for investigation. We claim that a trade-off between exploration and exploitation is imperative to enable adaptation to changes in behavior (concept drift). Exploration consists of the selection and investigation of transactions with the purpose of improving predictive models, and exploitation consists of investigating transactions detected to be suspicious. Modeling the detection of fraudulent transactions as rewarding, we use an incremental Regression Tree learner to create clusters of transactions with similar expected rewards. This enables the use of a Contextual Multi-Armed Bandit (CMAB) algorithm to provide the exploration/exploitation trade-off. We introduce a novel variant of a CMAB algorithm that makes use of the structure of this tree, and use Semi-Supervised Learning to grow the tree using unlabeled data. The approach is evaluated on a real dataset and data generated by a simulator that adds concept drift by adapting the behavior of fraudsters to avoid detection. It outperforms frequently used offline models in terms of cumulative rewards, in particular in the presence of concept drift.